Yesterday I bought A and I the first thing for our new place. I was so excited, I can’t even explain it.
Also may I just say, I am the bargain queen!
He was at work, and I wished he was there, but it was on sale until Sunday, I didn’t think we could get back before Sunday, and there was one one set left… So I made the executive decision.
I was actually really surprised because if you’ve been to Myer lately, you’ll know how difficult it is to receive service from anyone. I was actually in the Maxwell and Williams section of the store just frying to figure out where I could find what I was looking for and there was a lady unpacking plates about 5 metres away from me, so I was found what I wanted, turned back to ask for help (because I could only see the single items and not the 16 piece sets) and she was gone! So now there’s no one on the floor and she didn’t ask if I needed assistance before she left. Good stuff.
I walked around to another section where there was another lady in a separate kitchen-related section and asked if she could help me and she was so friendly, she’s jumped up and smiled and said “Certainly, follow me!” - I love polite people, instantly was 100% happier :)
She couldn’t find one on the floor, so she said, “I think I saw one earlier in the reserve. I’ll go and have a look for you, won’t be a moment.” - so I waited, and waited… And waited. I honestly thought she’d forgotten about me. Then she turned up with a single plate a good 10 or 15 minutes later and I was wondering why she had one plate and not a box of plates, and I’m thinking in my head ‘please don’t say that’s all that’s left’… And she goes, “I’m really sorry, one of the plates in the box is a little bit cracked. Do you mind if I substitute it with a matching one from our loose stock?” - then I realised she’d taken so long because she was actually checking each individual piece in the set to make sure they weren’t damaged! No one has ever done that for me before, I didn’t know what to say! She went off again to continue checking plates, I chose 4 small bowls to go with the set and joined her over and the counter.
I thanked her for checking the pieces and told her that I really appreciate it and she was just SO apologetic still about it and she said, “I’m just so sorry about the way this was packed. I just hate it so much when this happens. I’ll throw those extra bowls in free of charge. I’m so sorry!”
I was shocked. Happy, but shocked. She must have known I wasn’t angry about the plates, I hadn’t complained or anything. But I still ended up getting $160 worth of Maxwell and Williams dinnerware for $70.
After she went through so much trouble I didn’t have the heart to ask her if I could put it on layby, so I bought it and now I don’t know where to put it for the next 3-4 months… But I’ll find somewhere.
All in all it was an excellent and successful day.